Tag Archives: Johanna Koljonen

Playing With the Past, Part Two: Magic Circles and Interaction Alibis

The previous post tried to posit a set of characteristics of good cultural experiences. It’s a personal, idiosyncratic, and obviously incomplete list, but I meant it to serve as the beginning of the answer to the question of what gaming can teach us about making better cultural heritage experiences. Given what we know about play, games, and learning, what can we pull out of the mass of research? For me, the two biggest tools I’ve come across are the concepts of the magic circle and the interaction alibi. These (and so much more) were introduced to me at the Alibis for Interaction masterclass and subsequent conversations with Johanna Koljonen. I wrote about this previously, and still consider it the best one day professional development event I’ve been to in years. It’s mind-expanding and genre-crossing in so many good ways. For me, it connected ideas that I’d associated only with game design to a larger realm of practice. These ideas have caused me to reframe a lot of what I thought I knew about museum experience design, and their potential in the heritage sector is vast, and as yet largely untapped methinks. So, what are they and who uses them well?

Magic Circles

I’ve referred to the magic circle a few times, but I’ve held off defining it until now.  The term goes back to Huizinga’s book Homo Ludens where he uses the words “magic circle” in a list of special places where play occurs.

“All play moves and has its being within a play-ground marked off beforehand either materially or ideally, deliberately or as a matter of course. Just as there is no formal difference between play and ritual, so the “consecrated spot” cannot be formally distinguished from the play-ground. The arena, the card-table, the magic circle, the temple, the stage, the screen, the tennis court, the court of justice, etc., are all in form and function play-grounds, i.e. Forbidden spots, isolated, hedged round, hallowed, within which special rules obtain. All are temporary worlds within ordinary world, dedicated to the performance of an act apart.”

– Huizinga 1938

It owes its current vogue though to Katie Salen and Eric Zimmerman, who wrote “To play a game means entering into a magic circle, or perhaps creating one as a game begins.” In their 2003 book, Rules of Play: Fundamentals of Game Design. Since then, it’s become a foundational concept of game design, and has its own sub-literature devoted to critiquing or defending the idea. What Salen and Zimmerman meant by “magic circle” was the idea that it is a boundary. On the outside is the world, and on the inside is the game. And when players cross that threshold, the rules change, norms change, and people’s roles and behaviors change. What is verboten or discouraged in the world can become acceptable inside the magic circle. The stereotypical quiet, meek person who turns into a cutthroat poker player is just one example of how play redefines the rules, or at least establishes a different set while the play is occurring.

What Koljonen and others showed me at Alibis was that the Magic Circle could be useful to heritage professionals as a way to see the visitor experience holistically. In the diagram below, even though the magic circle is in the center, the visitor’s journey starts long before they get to the magic circle of the thing you’re designing for them. Their journey is rooted in the larger cultural context of wherever they are and their particular personal experience. Along the way, they’ve picked up expectations about what is going to happen when they enter that magic circle. It is very easy to spend all of one’s time deciding what to do with visitors when they arrive at the entrance to your thing, but by then, they are already a long way into their journey, and you’ve lost opportunities to influence them.

Breaking Out-final

Johanna Koljonen’s diagram of the user experience of the magic circle.

When a person enters the magic circle, they change, and become “a player”. This role play involves explicit and implicit acceptance of new norms, rules, and relationships. The participants have agency that allows the experience to transform them. There are social affordances designed into the experience through rules, suggestions, and the physical environment. And most importantly, the thing that happens inside the magic circle is well defined. Have you ever accidentally played a game? Me neither. Have you ever wandered from one part of a museum to another and realized belatedly that you’ve entered another exhibition? Me too.

After they leave the circle, the person begins to reflect on it, and build their story about what happened, and turning it into a memory of the event. While I’ve been part of my share of projects that attempted to expand or deepen visitors pre- and post-visit engagement, the magic circle makes the whole journey seem more amenable to design than I ever thought it was. And it’s as applicable to the security line at the airport as it is to a game, or a cultural heritage site.

What might this look like at a museum? I am reminded of a conversation I had with Ben Gammon back when dinosaurs ruled the Earth (or maybe it was the mid ’90s). Anyway, the Science Museum, London’s leadership commissioned a study to explore how visitors navigated to get from one gallery to another. Their interest was in the galleries, but what they found was that of the two hours the average visitor spent “in the museum”, 60% of that time was spent just getting around, getting lost, going to eat or pee, visiting the shop. And the part the staff had focused tremendous effort into creating was the remaining 40%. They realized that they needed to expand the scope of what the visitor experience was and devote the same kind of effort to the 60% that had been going into the 40%.

Interaction Alibis

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The classic example of an interaction alibi: Twister. By Flickr user oks20i CC BY-NC-ND 2.0

Interaction Alibi: A rule, object, or change of state that allows a human to interact. This idea is central to designing for participation.  An alibi might be a role, a rule, a narrative, a game, a mask, an instruction, an introduction. An interaction alibi helps you understand what you’re expected to do, feel safe trying something new, and trust that the outcome will be worth your time.

An alibi is an excuse to perform an act and an action of some kind without fear of the consequences without fear of social punishment. If you as a experience designer want somebody to try something new, or do something scary like interacting with people don’t know, giving them an alibi is an explicit way of giving them permission to be someone else. Getting tangled up in knots with other people is usually frowned on, but if you’re playing Twister, then it’s expected and the transgression of invading someone else’s personal space is forgiven because it’s part of the game. Interaction alibis are a way of overcoming the embarrassment that keeps adult humans from acting in ways that might draw unwanted attention to them. Screaming is generally frowned upon public behavior, but if you’re at a music festival or sporting event, it’s understood to be OK and you can scream til you’re hoarse. Demonstrating how bad a singer you are? Not OK, unless you’re at a karaoke bar where everybody is doing it. Thank goodness…

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Greg and me, leaving it all on the floor at karaoke. CC BY 4.0

So alibis are an important tool to provoke playfulness – especially among adults who have been socialized out of playing. Sebastian Deterding explains in “Alibis for Adult Play,” “…the most obvious motivation for play—autotelic enjoyment— also sits in most direct tension with adult identity. To account for their play, adults therefore regularly resort to alibis, motivational accounts that deflect negative inference from their play behavior to their character. Adults account for play as serving their adult responsibilities”. I’ve seen this countless times, particularly at science centers, where adults will excuse their playing with the exhibits as something they did to help the children they were with. Or at Sleep No More, where the masks they give guests anonymize them and make the audience seem (and feel) like ghosts. With all the freedom that entails, for good or ill.

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Souvenirs of Sleep No More. CC-BY 4.0

And to bring this back to playing, the interaction alibi can be playing. By adopting a playful or gameful mindset and experience design approach, we can create that alibi that gives people permission to do something they mightn’t do otherwise. And it’s I think an important distinction here that you enable people to do something theywant. This is not about manipulating people to do something they don’t want. There’s enough of that in the world, thank you very much, and we don’t need to play along (pun intended).

To sum up, play helps perceive things from alternative angles and in different light. It helps us engage with our surroundings in a new way as we perceive and break norms and routines. In a playful state of mind, we can not only see the adventures that surround us, but we feel safe, possibly even too safe, to take that plunge. Play and games serve as an alibi: as they are perceived as being somehow less, we can get away with more. And finally, playing together we can create new and surprising social worlds that, as long as we all keep playing along, are as real as any other world.

– Stenros 2015

So in the context of an art museum, let’s say, what kind of alibis could you make to help create the kind of space where people feel that their presence is welcomed and they feel confident that if they look at something they don’t understand, they can approach it with curiosity and openness, instead of “the art museum pose”. The best example I know of is still the Museum of Old and New Art (MONA) in Hobart, Tasmania. I visited MONA several years ago when it first opened, but I’ve yet to see it’s equal since. The alibi that the museum’s creator provides is a complete lack of wall text, and a mobile content delivery device to every visitor that asks you whether you love, hate, or feel nothing about any object you inquire about.

Magic circles and alibis in practice – immersive theatre and Nordic larp

The final posts in this series will look at challenges and opportunities around cultural heritage organizations working with game designers. First, though, I want to expand the idea of “game designer” to include add two very different new kinds of “play” that really excel at creating magic circles and providing clear alibis for interaction: immersive theatre and the Nordic variety of live action role play, or larp.

Immersive Theatre

As opposed to traditional theatre, with players on stage and an audience in their seats, immersive theater is a performance form that emphasizes the importance of a specific designed space that both the cast and audience inhabit. Stephen Eckert’s piece in Contemporary Performanceis a great starting place to learn more about it. Immersive theatre creates lush, tactile sensual environments that become both the setting for group experience and diverse individual audience experiences. No longer confined to seat, the audience is free to explore the space of the performance, players and audience mingling and often interacting. Immersive theatre creates a story world where the performance of the actors, though central, is not the only means of conveying the narrative. Sets contain hints and clues, bits of backstory, and additional information that can profoundly influence a given audience member’s understanding of the performance. It is both social and deeply intimate. Punchdrunk UK’s Sleep No More is the poster child for the form, but is only one example of a growing trend. In a world where so much of what we do is mediated through flat pieces of clear glass, immersive theatre offers an opportunity for audiences to exist in their bodies in actual locations and encounter expansive, multi sensory, and visceral stimuli.

Nordic Larp

Live action role playing, or larping, like so much else that use the words “role playing”, traces its origins back to creation of the Dungeons and Dragons role playing game in 1974 and its successors like Vampire: The Masquerade. In the Nordic regions, with their long tradition of community-supported self-programming youth groups, a new kind of role play grew and expanded, taking the idea of players taking on roles and collaboratively creating a fiction together, and fusing it with the social, community-based experience of summer camp. In Nordic larp there is no audience, only players. As Stenros and Montola explain, “Larps are created for a first person audience, for players relating to the fictional world from the first person perspective of a fictional character. As such, they are almost impossible to truly comprehend from the outside, looking in.” Their massive 2010 book Nordic Larp presents highlights from the first fifteen years of Nordic Larp, and tries to impose some kind of order on what is at best a loose coalition of mostly like-minded communities of players.

One of the many features of Nordic that interest me is the way the form has developed to tackle incredibly diverse and delicate subjects, which Stenros and Montola directly attribute to the power of the alibi, “the playful nature of humour, theatre and games lends a social alibi for pushing the boundaries of what is tolerated.” Recreate a Norwegian fishing village in 1942 to play out life under the German occupation? Sure. Use a decommissioned submarine as the setting for a Battlestar Galactica-esque science fiction larp? Already done.  Larp designers have explored what it would be like live through the events in Hamlet, the aftermath of a nuclear attack in a shelter, the early days of the AIDS crisis, and the plight of refugees. There is a fearlessness to Nordic larp that I find appealing. It’s lack of commercial viability is an asset, as Stenros and Montola point out, “this commitment to expert amateurism allows authors to realize their visions without compromises, freely tackling mature themes and adult content… without concerns of offending the mainstream, and themes such as political apathy, heteronormativity and immigration policy can be addressed without watering them down.”

Immersive theatre and larp both ask a lot more of participants than the traditional heritage tour, and may seem like media that have little to offer cultural heritage, but I think they both offer unusual ways to bring together interested people to interact with a narrative in powerful ways. And added to the rich stew of thinking, design, and products coming out of the gaming industry, there’s a lot to look at with a critical but hopeful eye.

To wrap up, we’ll look at some of the challenges and opportunities of collaboration between cultural heritage and gaming.

12 March 2018 UPDATE: Mea culpa time. I neglected to properly credit Johanna Koljonen for her crucial work on magic circles and interaction alibis. I’ve gone back and pointed out that debt. I’ll also take this opportunity to formally thank Lizzie Stark for recommending the Alibis event in the first place. So much reading and learning has happened as a result of one pretty casual conversation. 

Useful Dialectics, Part Two – Design vs. Tradition

“The opposite of design is tradition.”

– Johanna Koljonen

Jean Le Tavernier, "Portrait of Jean Miélot." Public domain image from Wikimedia user Leinad-Z~commonswiki

Doing it the old fashioned way.

In the last post, I talked about the distinction between change and transformation, and how the former feels more finite and time-bound while the latter is bigger in scope and more ongoing. In this post, I want to explore and refine the dialectical relationship between design and tradition. What I mean by that is that design and tradition can be seen as the distinctions between reflective and non-reflective practice, as Donald Schön and his ilk would say.

Tradition

I would argue that one of the greatest challenges of working in an institution of any longevity is the burden of tradition, the things we do because “That’s how we do things here.” These usually unspoken ways of doing work get transmitted via a kind of social osmosis, and often at an an almost unconscious level. If you’ve ever started a job, you know what I’m talking about; those things you “just kinda pick up” as you go about learning the job. They make implementing real transformation a daunting task. The unwritten and the informal are hard to overcome precisely because of their lack of specificity and mutability.

Tradition is not exclusively the realm of the informal. Plenty of processes and workflows outlive the situations they were designed for. And even moreso than the informal, these can become pernicious because they have the weight of the institution explicitly behind them. “Our process was developed over a long period of time and has been used here for ____ years.” “We’ve used this process to develop big projects.” The difference between reflective and non-reflective practice, I think, is that the burden of designing your processes should be a never-ending one. Just because somebody else designed a process once, that doesn’t make it right for the current situation. If the only tools in the box are hammers, even though they might be high-quality, expensive ones, the temptation will be to treat every challenge like a nail.

Design

I took the quote at the top from a talk be the experience designer Johanna Koljonen. It was only one of many truth bombs she dropped that day, and in this context (reflective vs non-reflective practice) it really gets right to the heart of so much that is frustrating and broken about museum work processes. They often don’t respond to the current players and challenge. They were a response to a previous challenge that has been passed on and replicated. Obviously, not every process can be redesigned every time, but the amount of tradition we tolerate is impressive. Resisting this tendency motivates a slew of methodologies that aim to help us work smarter. That is the whole motivation behind Lean approaches; looking for places in processes where there are inefficiencies and removing or reworking them. It’s really a very formalized way of trying to encourage reflective practice.

For Johanna, challenging elements of traditions to solve a problem is a crucial part of thinking like an experience designer, which was an identity I never assumed until then. Innovation happens through making active choices, from looking at a situation and asking “What are the designable surfaces here?” and recognizing that answer is EVERYTHING. For me, this resonates strongly with Schön’s idea of reflection as knowing-in-action. 

The Magic Circle

The other part of her presentation that made a strong impact on me was her assertion that “the magic circle” idea that I previously thought of as something exclusive to game design, was in fact a broadly applicable tool to think about any kind of experience design.

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The magic circle of experience design. Do your meetings look like this?

For the deep divers, the term “magic circle” first appears in Huizinga’s “Homo Ludens: A Study of the Play-Element in Culture”. It’s current vogue though, is due to Katie Salen’s and Eric Zimmerman’s influential 2003 book “Rules of Play: Game Design Fundamentals”. For them “the magic circle of a game is where the game takes place. To play a game means entering into a magic circle, or perhaps creating one as a game begins.”

The idea of the magic circle is straightforward enough. When people enter into a game, they take on a distinct role, different from their default identity; they become players. And while they are playing, they accept new rules and way of interacting with the other players and the game. In good games, that’s where the fun happens; the learning and mastery of rules, the meaningful wearing of the persona of “player”, and maybe even winning. That’s what happens inside the “magic circle” of a game. Once the game is over, the players cease being players and resume their old roles and life goes on.

Project teams and meetings can be magic circles, if you approach them as opportunities to design. Everyone comes to the table with all their expectations in tow. In the team, or meeting, they take on a role (like “You’re here because of your expertise in x, y, or z.”) and can (and should) be empowered to temporarily try on new roles and reflect in action.

“The opposite of design is tradition.” I think there’s great truth in that. For our needs, though, I’d turn it around and say, “The opposite of tradition is design” because design is the tool that is going to allow us to replace traditions with processes that serve the needs of the time.

Next up: Network vs. Hierarchy